Website Privacy Policy

Information We Collect

We may collect information that you voluntarily submit through the website, including:

• Your name
• Email address
• Telephone number
• Preferred method or time of contact
• Whether you are interested in membership for yourself or members of your family
• The content of a general inquiry or message

Our website and website service providers may also automatically collect limited technical information, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from an Internet Protocol address
• Date, time, and duration of website activity
• Cookies and similar technology information

Do Not Submit Medical Information

Northward Health's public website forms are intended only for general questions and expressions of interest in the practice.

Please do not submit symptoms, diagnoses, medications, medical history, insurance information, medical records, or urgent medical concerns through the public website.

Submitting a website form does not establish a physician-patient relationship. If medical or patient information is needed, Northward Health will direct you to an appropriate secure communication method.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

How We Use Information

We may use information collected through the website to:

• Respond to inquiries
• Contact individuals who have expressed interest in Northward Health
• Provide information about membership, services, pricing, and practice availability
• Coordinate introductory or enrollment-related communications
• Operate, maintain, secure, and improve the website
• Understand general website usage and performance
• Detect or prevent fraud, misuse, or cybersecurity threats
• Comply with legal and regulatory obligations

We do not use information submitted through the website to make automated healthcare or treatment decisions.

Cookies and Website Technology

Our website uses a limited first-party cookie to remember whether a visitor has accepted or declined the website's cookie notice. This cookie is used only to store the visitor's preference and is not used for advertising, behavioral tracking, or analytics.

Northward Health does not currently use Google Analytics, advertising pixels, remarketing tools, heat maps, session-recording tools, or other third-party behavioral tracking technologies on this website.

The website may also use technical components that are necessary for security and basic website operation.

How We Share Information

We may share information with service providers that assist us with website hosting, website management, email, communications, information technology, cybersecurity, and professional services.

These providers may process information only as reasonably necessary to provide services to Northward Health or as otherwise permitted by their agreements and applicable law.

We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect Northward Health, our patients, website visitors, or others.

Sale of Personal Information

Northward Health does not sell personal information.

Northward Health does not use information submitted through its website contact forms for targeted advertising or cross-context behavioral advertising.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or internet transmission can be guaranteed to be completely secure. Please do not send sensitive medical information through the public website or ordinary email.

Data Retention

We retain website inquiry and contact information only for as long as reasonably necessary to respond to inquiries, administer the practice, maintain appropriate business records, comply with legal obligations, and address security or operational concerns. Information that is no longer reasonably needed may be deleted or securely disposed of, subject to applicable record-retention requirements.

Your Choices

You may contact us to request that we correct inaccurate contact information, delete information submitted through the public website when appropriate, stop nonessential communications, or provide information about personal information you submitted through the website. We may need to verify your identity before completing a request.

Children's Privacy

The public website is intended for adults. Children under 13 should not submit information through the website without the involvement of a parent or legal guardian.

A parent or guardian seeking information about services for a child should submit the parent's or guardian's own contact information.

External Websites

Our website may contain links to websites or services operated by other organizations. Northward Health is not responsible for the privacy, security, or content practices of external websites.

Changes to This Policy

We may update this Website Privacy Policy when our website, services, vendors, or legal obligations change. The current version will be posted on this page with the most recent "Last Updated" date.

Contact Us

Questions or requests concerning this Website Privacy Policy may be directed to: